Plan Your Visit

The Aztec Theatre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions or information not mentioned below, please contact us before your visit. You can reach us at theAztecTheatre@livenation.com or at 210-812-4355.

For learn more about our accessibility services, please click here. 

The box office at The Aztec Theatre will be open on show dates only. We will open two hours before door time.

If you’d like to purchase tickets, please visit us our shows page and select the show you're interested in.

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and will not be allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. 

Most of our events are all ages and will be specified on the ticket page. All individuals require a ticket for entry, regardless of age.

For all shows specified 18+ or 21+, a valid ID will be required for entry.

Please reach out to us at theaztectheatre@livenation.com or call (210) 812-4355 with any questions. Our office hours are Monday through Friday, 9am to 5pm.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. 

How do I request a mediapass? - Any media inquiries regarding day of show press need to be submitted through our press requests portal HERE.

Please note: media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials. 

If you're still at the venue during the show, please head to the kiosk in the front lobby, where we hold lost and found items.

If the show has already ended, please give us a call at (210) 812-4355. Our office is open Monday through Friday, 9am to 5pm.

The Aztec Theatre is located in the heart of downtown San Antonio at the corner of Commerce and St. Mary's. There are many parking garages within a few blocks walking distance to the venue. We do not have an attached parking garage. Please allow yourself extra time to park before arriving at the venue. Street parking is also available. Please be sure to pay close attention to any parking restrictions.

If a purchase you made during your visit to Aztec Theatre, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 210.812.4355 or theaztectheatre@livenation.com. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

There will be no re-entry unless otherwise noted. Once you're out, you're out for the night.

All tickets purchased are non-refundable unless the event is canceled or rescheduled. If you're looking to obtain a refund for a show that was either canceled or rescheduled, please visit www.livenation.com/refund for more information. If you purchased tickets in person at our box office, please email us at AztecBoxOffice@livenation.com

• No bags that do not adhere to LiveNation's bag policy: we will allow bags no larger than 12” x 6” x 12”. Clear bags encouraged. All bags will be searched prior to entry. Bags that are not clear will be subject to an additional search. Backpacks are not allowed.
• No outside food or drink is allowed. This includes water bottles, camel packs and bota bags.
• No guns, knives, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of any type of weapon are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind.
• No video cameras, GoPros, selfie sticks, drones, masks that cover the entire face or laser pointers.
• No professional photo, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm (spikes on boots or jackets, spiked collars, or chains. Wallet or fashion chains are not allowed).
• No stuffed animals or toys of any kind
• No IPads or computers
• No flags or posters
• Please note: While going through our security check you will be going through a metal detector. Please advise our staff if you are unable to go through a metal detector for medical reasons. You will be asked to remove items from your pockets, have your bag open for a security check, and remove your belt to avoid setting off the detector. At this time, if you have prohibited items on your person, you will be asked to bring them back to your car, so please leave them at home. Aztec staff reserves the right to refuse entry for any reason at all.
• This list of prohibited items is subject to change at the discretion of venue management.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at 210.812.4355 or theaztectheatre@livenation.com.

Our bars and Box Office both accept ApplePay, GooglePay, Visa, MasterCard, & Discover.  We are a cashless venue, and do not have an ATM on the premises. Cash to card is available upon request by asking any guest services member for assistance. 

We offer several upgrades that you can purchase in advance online or day of show in person:

• Fast Lane - Skip the General Admission line with the Fast Lane pass. This will get you in right at doors. Please note: if there are show specific upgrades, you will be let in after patrons who purchased these upgrades. You must also purchase a ticket, as this upgrade is not a concert ticket.
• VIP Club Access - This upgrade gets you access to our Warrior Room,  the Aztec's exclusive VIP club. Score early entry to the venue an hour before door time. You'll also receive access to the private Warrior Room bar and bathrooms before and during the show.  Start the fun off early as you enjoy in-room entertainment on select nights. Please note: this upgrade is not a concert ticket and an additional concert ticket must be purchased to use the upgrade.
• VIP Table Upgrades - Reserve a table for you and up to three guests. Please see the Membership tab for more information!

When will I receive my VIP or Meet & Greet package details?

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event. If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

I haven't received my VIP details and my event is within 24 hours.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

Will Call tickets can be picked up at the Box Office starting at 2 hours prior to doors on the day of the event only.

Please be sure to have the following: A VALID PHOTO ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you - they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. These tickets will be available approximately 1 hour before doors on the day of the show. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.