Plan Your Visit

Guests with special needs can email the Box Office Manager in advance at aztecboxoffice@livenation.com to make us aware of the show and date that assistance will be needed.

For all general admission shows, we have a designated area for patrons with special needs and one companion. Please look for accessible tickets on the floor map. 

For reserved seated shows, guests with limited mobility should purchase tickets on the theatre floor in the Orchestra.

While we do have an elevator, the seats in the Mezzanine and Balcony are only reachable by stairs. Our bathrooms and first floor are all accessible, so please make us aware of your needs when purchasing tickets and upon your arrival to the venue.

On the date of the show, please make our Guest Services staff aware of your needs and we will assist you in any way we can!

The Aztec Theatre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions or information not mentioned below, please contact us before your visit. You can reach us at theAztecTheatre@livenation.com or at 210-812-4355.

Arrival and Accessible Entrances:

Our venue entrance is located at 104 S St Mary's St. There is a ramp located on the corner of Crockett St and St Mary's.  If you are unable to pass through our metal detectors, please advise a staff member for assistance. If you are unable to stand for long periods of time while waiting in line to enter, please come to the front of the line and advise our staff members that you need accessibility assistance.

Restrooms:

Our downstairs men's and women's rooms both have accessible bathrooms that are marked by accessible signs. Upstairs, we have an accessible/family bathroom on the back wall of the upstairs lobby next to the men's room. Due to the historic nature of the Aztec, the upstairs men's and women's rooms are only accessible by stairs. We also have accessible restrooms in the Warrior Room lounge.

Ticketing:

For standing shows, we offer accessible area tickets on the GA floor. Please look for the tickets marked ADA. Our accessible seating area can reach capacity early. Our accessible section on the floor is located on the right of the theatre floor, on the third tier next to our front of house area. There is a ramp on the right hand side of the theatre floor. Due to the historic nature of the Aztec, the mezzanine and balcony are only accessible by stairs. For this reason, when purchasing tickets for seated events, please purchase tickets on the theatre floor.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Service Animals:

At The Aztec Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

The Aztec Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. 

Please make your request by email to theaztectheatre@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices:

Please see a member of the guest services team upon your arrival.  They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office. 

The box office at The Aztec Theatre will be open on show dates only. We will open two hours before door time.

If you’d like to purchase tickets, please visit us our shows page and select the show you're interested in.

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and will not be allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. 

Most of our events are all ages and will be specified on the ticket page. All individuals require a ticket for entry, regardless of age.

For all shows specified 18+ or 21+, a valid ID will be required for entry.

Please reach out to us at theaztectheatre@livenation.com or call (210) 812-4355 with any questions. Our office hours are Monday through Friday, 9am to 5pm.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. 

How do I request a mediapass? - Any media inquiries regarding day of show press needs to be submitted to www.livenation.com/pressrequests.

Please note: media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials. 

If you're still at the venue during the show, please head to the kiosk in the front lobby, where we hold lost and found items.

If the show has already ended, please give us a call at (210) 812-4355. Our office is open Monday through Friday, 9am to 5pm.

The Aztec Theatre is located in the heart of downtown San Antonio at the corner of Commerce and St. Mary's. There are many parking garages within a few blocks walking distance to the venue. We do not have an attached parking garage. Please allow yourself extra time to park before arriving at the venue. Street parking is also available. Please be sure to pay close attention to any parking restrictions.

There will be no re-entry unless otherwise noted. Once you're out, you're out for the night.

• No bags that do not adhere to LiveNation's bag policy: we will allow bags no larger than 12” x 6” x 12”. Clear bags encouraged. All bags will be searched prior to entry. Bags that are not clear will be subject to an additional search. Backpacks are not allowed.
• No outside food or drink is allowed. This includes water bottles, camel packs and bota bags.
• No guns, knives, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of any type of weapon are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind.
• No video cameras, GoPros, selfie sticks, drones, masks that cover the entire face or laser pointers.
• No professional photo, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm (spikes on boots or jackets, spiked collars, or chains).
• No stuffed animals or toys of any kind
• No flags or posters
• This list of prohibited items is subject to change at the discretion of venue management.

Our bars accept Visa, MasterCard, Discover, & American Express. The Box Office also accepts ApplePay. We are a cashless venue, and do not have an ATM on the premises.

We offer several upgrades that you can purchase in advance online or day of show in person:

• Fast Lane - Skip the General Admission line with the Fast Lane pass. This will get you in right at doors. Please note: if there are show specific upgrades, you will be let in after patrons who purchased these upgrades. You must also purchase a ticket, as this upgrade is not a concert ticket.
• VIP Club Access - This upgrade gets you access to our Warrior Room,  the Aztec's exclusive VIP club. Score early entry to the venue an hour before door time. You'll also receive access to the private Warrior Room bar and bathrooms before and during the show.  Start the fun off early with VIP beverages as you enjoy in-room entertainment on select nights. Please note: this upgrade is not a concert ticket and an additional concert ticket must be purchased to use the upgrade.
• VIP Table Upgrades - Reserve a table for you and up to three guests. Please see the Membership tab for more information!

Will Call tickets can be picked up at the Box Office starting at 2 hours prior to doors on the day of the event only.

Please be sure to have the following: A VALID PHOTO ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you - they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. These tickets will be available approximately 1 hour before doors on the day of the show. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.